Terms And Conditions

Placing an Order on MENLAU.COM

  • Account Security: When you create a personal account, you must also create a personal username (using your email address) and a password. Always protect your password and do not share it with others. You are responsible for all purchases made through your username and password.

  • Order Process:

    1. Select your products.
    2. Enter your payment information and choose a delivery address.
    3. Payment is authorized.
    4. Receive an email confirmation once payment has been processed.
    5. Payment is collected from your bank account.
    6. Products are dispatched.
    7. You receive the products.


  • Please ensure all information is entered correctly as amendments cannot be made after the order is processed.

Production Timeline

  • Products listed are pre-order items and production takes 3-4 working days.


  • Payment methods include Visa, MasterCard, American Express, and other methods as advertised on the site. PayPal is also an option; selecting this at checkout directs you to the PayPal site to review and confirm payment before returning to MENLAU.COM. Payment is debited from your account when your order is ready to be shipped. You confirm that the credit/debit card being used is yours or that you have authorization from the card owner to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

Personal Information

  • We are committed to protecting the privacy of our site visitors and customers. Necessary personal information such as your name, email address, mailing address, and contact number is collected for order processing and delivery. Your information will be protected and not disclosed to anyone else unless required by law. We do not sell or trade your personal information.

Product Images

  • The colors of products displayed on MENLAU.COM may vary depending on your monitor and graphic card settings. The actual product colors may therefore differ from those you see on your screen.

Changes to Terms and Conditions

  • We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion by posting updates on our website. It is your responsibility to check our website periodically for changes. Continued use of or access to our website following any changes indicates your acceptance of those changes.