WHY ARE YOU MAKE-TO-ORDER?
As a small business, we seek to use our material and workforce resources respectfully and efficiently. We are aware of the worldwide changes taking place in ties manufacturing, so one of our aims is to avoid unnecessary ties production. Being a make-to-order business enables us to offer customers flexibility, which brings us customers’ higher satisfaction.
WHEN CAN I EXPECT TO HEAR FROM YOU BACK?
We are based in Lithuania, Europe, GMT+2, and we work from 8 a.m. to 5 p.m., Monday through Friday. Use live chat to get answer fast.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
Yes. Changes can be made within 24 hours after submitting the order.
CAN I ADD AN ITEM TO MY ORDER?
Unfortunately, we cannot add an item to an existing order. A new order should be placed for an additional item. Combined shipping is possible at your request, so be sure to inform us about that after you place another order.
CAN YOU RUSH MY ORDER?
We would love to be able to rush every order. Yet, that depends on certain circumstances. Feel free to get in touch. We are ready to help you!
WHAT IS THE LEAD TIME?
The lead time is 3-4 working days not including delivery. It means your order will be shipped withink 3-4 working days
IS IT POSSIBLE TO CANCEL MY ORDER?
Your order can be canceled within 48 hours after submission. Please use live chat to contact us
WILL I HAVE TO PAY ANY CUSTOMS TAXES?
Customs or import taxes are applied only in countries outside the EU. We are not responsible for those taxes and have no control over them. For more information on when taxes are applied, consult your customs authorities or other reliable sources.
WHAT COLORS ARE AVAILABLE TO CHOOSE FROM?
You can see our palette under the name “Fabric Samples”. If you do not find the color you want in the drop down menu
DOES THE COLOR IN PICTURES LOOK THE SAME IN REAL LIFE?
We try our best to picture the fabric color as realistically as possible. The setting in which pictures are taken is as important as the screen setting on each device. If in doubt, we recommend to order fabric swatches before making a purchase.
WHEN MY ORDER IS GOING TO BE DISPATCHED?
We need about 3-4 working days to complete an order. Your order will be dispatched once the ties are made and packed. A shipping notification with a tracking number is sent to the email that you provided when registering on our website.
DO YOU SHIP WORLDWIDE?
Yes, we do!
WHAT CARRIER SERVICES DO YOU USE?
We use the Lithuanian postal service, DHL Express, Fedex Economy, Fedex Express, DPD.
WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Usually, free postal shipping takes about 1-3 weeks. Express shipping takes 1-6 business days. Both options are available to choose at the checkout. If you want to change your shipping method, be sure to inform us about it.
CAN I UPDATE THE SHIPPING ADDRESS ON MY ORDER?
Yes, we can update the address prior to shipping the order. The shipping address cannot be changed when the package is in transit. Let us know about the need to change the address
CAN I TRACK MY ORDER?
Yes, you surely can. A tracking number is given to each package we dispatch so the travel of the package can be monitored. The tracking number is sent to your email when the order is fulfilled and dispatched from our studio.
DO YOU OFFER REFUNDS?
Yes, we do offer refunds for items in the standard cut and original condition. The express shipping fee is not refundable. Also we do not accept the returns of the customized and sale garments
DO I HAVE TO PAY FOR RETURN SHIPPING?
WHEN WILL I RECEIVE MY REFUND?