Information Collection and Use
To fulfill your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and details of the product you are ordering. You may also choose to provide additional personal information.
Basis for Processing Your Personal Information
We process your personal information on the following basis:
- Delivery of Services: To deliver the agreed services and products.
- Communication: To communicate with you in connection with the provision of our services.
- Individual Marketing: To provide custom-made offers and services tailored to your personal needs and preferences.
- Improvement and Analysis: For surveys, statistics, and analyses to improve our products and services.
- Legal Compliance: In connection with legal requirements, as necessary.
Information Sharing and Disclosure
We share your personal information under very limited circumstances:
- Service Providers: We engage trusted third parties like delivery companies to perform functions and provide services. We share your information with these parties, but only to the extent necessary to perform these services.
- Business Transfers: In the event of a sale or merger of our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
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Legal Compliance: We may collect, use, retain, and share your information if necessary to:
- Respond to legal process or government requests.
- Enforce our agreements, terms, and policies.
- Prevent, investigate, and address fraud, security, or technical issues.
- Protect the rights, property, and safety of our customers or others.
Data Retention
We retain your personal information as long as necessary to provide you with our services as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Generally, we keep your data for a period of 4 years.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. Consequently, we may transfer your personal information to jurisdictions with different data protection and government surveillance laws than your jurisdiction. For such transfers outside the EU, we rely on Privacy Shield certification, such as Google Cloud.
Your Rights
As a customer at MenLau, you have the right to:
- Inspect and correct your information at any time.
- Withdraw your consent for the processing of your personal data.
- Request deletion of your personal information from MenLau's records. Deletion will occur if:
- You withdraw your consent (if consent was the basis for processing).
- You opt out of direct marketing.
- The information is incorrect.
- The information is no longer necessary for the purposes for which it was collected or is processed unlawfully.
If you have concerns regarding the processing of your personal data, please contact us at help@menlau.com.